Privacy Policy

Introduction

Titanforge Zenoth Hotel ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

We comply with all applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy legislation.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Payment information and billing details
• Government-issued identification (as required by law)
• Guest preferences and special requests
• Loyalty program information

Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Cookies and similar tracking technologies
• Location data (with your consent)

Security and Safety Information

• CCTV recordings in public areas
• Key card access logs
• Incident reports and security-related information

How We Use Your Information

• Process reservations and provide hotel services
• Communicate with you about your stay and our services
• Process payments and prevent fraud
• Improve our services and guest experience
• Send promotional materials (with your consent)
• Comply with legal obligations and government requests
• Ensure safety and security of guests and staff
• Maintain business records and analytics

Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist with our operations
• Legal Authorities: When required by law or to protect our rights
• Business Partners: Hotel chains, travel agencies, and booking platforms
• Emergency Services: In case of medical emergencies or safety concerns

Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and login information
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookie settings through your browser preferences.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data during transmission
• Secure servers and network infrastructure
• Regular security assessments and updates
• Employee training on privacy and security practices
• Access controls and authentication measures

Data Retention

We retain your personal information only as long as necessary to:

• Provide our services and maintain business records
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Generally, we retain guest information for 7 years after your last stay, unless longer retention is required by law.

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Withdraw consent for certain uses of your information
• Request deletion of your information (subject to legal requirements)
• File a complaint with privacy authorities
• Receive information about our privacy practices

International Transfers

Your personal information may be transferred to and processed in countries other than Canada, including the United States. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children without parental consent. If you believe we have collected information from a child, please contact us immediately.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.